How do I clear the cache and cookies on Internet Explorer?

If a page at does not load or behave properly, please try clearing your browser's cache and cookies before trying to load the page again.

If you're using Internet Explorer, first click on the cog button near the top right corner of the browser window to access the Tools menu.

Navigate to Internet Options near the bottom of the menu.

In the General Tab of the Internet Options menu, click on the Delete... button under the Browsing History heading.

Make sure that "Preserve Favorites Website Data" is not selected and that  "Temporary Internet files and website files" and "Cookies and website data" are selected and then click on Delete.

If you need additional help with Internet Explorer, please visit their support site.

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